Shipping policy

At Verdan Terail, we aim to provide a clear and reliable delivery experience for every order. This Shipping Policy explains our order processing times, shipping charges, delivery estimates, and procedures for addressing shipping issues.

1. Shipping Coverage

Our standard shipping policy applies to eligible orders shipped within the United States.

Available delivery options and any applicable restrictions will be shown during checkout. If you are unsure whether we can deliver to your address, please contact us before placing your order.

2. Shipping Costs

Our standard shipping charge is a flat rate of $30.00 per order.

The applicable shipping fee will be displayed at checkout before you complete your purchase. Any additional charges, if applicable, will be disclosed before payment.

3. Order Processing Time

Orders are generally processed within 1–2 business days after payment authorization.

Processing includes reviewing and preparing your order for shipment. Business days exclude weekends and applicable public holidays.

Processing may take longer during periods of high order volume or unexpected operational disruptions. If we become aware that your order cannot be shipped within the promised timeframe, we will notify you and provide the options required by applicable law.

4. Estimated Shipping and Transit Time

After your order has been dispatched, estimated transit time is 5–8 business days.

The estimated timeline is:

Order processing: 1–2 business days.
Transit after shipment: 5–8 business days.

These estimates refer to separate stages. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

The estimates are not a guarantee of delivery on a specific date.

5. Tracking Information

Where tracking is available, shipment tracking details will be provided by email after dispatch.

Please allow time for the carrier's tracking system to update after the shipping label is created or the package is first scanned.

If tracking information is unavailable or appears not to have updated for an extended period, contact us at info@verdanterail.com with your order number.

6. Furniture Delivery

Because sofas and other furniture items may be large or heavy, please review the product dimensions and delivery information before placing your order.

Please ensure that the delivery address is accurate and that the intended delivery location can reasonably accommodate the item. Customers should consider doorways, hallways, staircases, elevators, and other access limitations.

Unless expressly stated on the product page or at checkout, standard shipping does not include room-of-choice placement, assembly, installation, or removal of existing furniture or packaging.

Any special delivery services will be subject to the details disclosed at the time of purchase.

7. Incorrect Addresses and Delivery Attempts

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an address error, contact us as soon as possible. We will make reasonable efforts to correct it before dispatch, but changes cannot be guaranteed after shipment.

Additional delivery attempts, address correction charges, or reshipping costs arising from incorrect address information or a customer's failure to accept delivery may be the customer's responsibility where permitted by law and disclosed as applicable.

8. Delays and Delivery Problems

Although we aim to meet our stated delivery estimates, delays may occur because of severe weather, carrier disruptions, peak-season volume, or other unforeseen events.

If your order is delayed, please contact us so that we can review the available tracking information and assist with next steps.

If we cannot ship your order within the promised timeframe, we will notify you and provide the applicable options, including consent to a delay or cancellation with a refund where required by law.

9. Damaged, Missing, or Incorrect Deliveries

Please inspect your delivery as soon as reasonably possible.

If your order arrives damaged, incomplete, or incorrect, contact info@verdanterail.com with your order number and photographs where appropriate.

Please retain the item and packaging until we provide further instructions. We will review the issue and explain the available resolution in accordance with our policies and applicable law.